Refund policy

We build each product with care and review all return, exchange, and warranty requests individually. For full details, please visit our Returns & Warranty page.

Return Window

Return or exchange requests must be initiated within 14 business days of delivery. Items must be unused, unworn, and in original condition unless the request involves a qualifying manufacturing defect.

Belts

Belt returns and exchanges depend on sizing, condition, and customization. Belts may be subject to a length-based restocking fee: 25% for belts 36″ and larger, and 50% for belts 35″ and shorter.

Belts cut incorrectly by the customer are not eligible for a full refund. Custom builds, special finishes, and made-to-order selections may be subject to restocking fees or may be final sale unless defective.

Wallets, Cash Covers & Card Cases

Unused in-stock small goods may be eligible for return or store credit. Custom, monogrammed, personalized, or specially produced items are final sale unless defective.

Manufacturing Defects

Manufacturing defects are covered for 90 days from delivery. Defects on arrival must be reported within 72 hours of delivery with clear photos.

Exotic Skin & Color Variation

Exotic skins and premium leathers naturally vary in scale pattern, texture, dye absorption, and finish. These natural variations are not considered defects.